Who is Fegans?
Fegans counsels children and supports parents in the South East of England. In addition to our early intervention work we also produce regular postal and e-newsletters and in our preventative work we publish parenting articles and host events. We also have a wealth of online information and resources for families. Since 1870, our success has largely depended on the generous funding we have received from donors and supporters like you.
This policy is effective from 16th May 2018. Your continued use and interaction with Fegans means that you are happy for us to use your personal information as described in this policy. We may change this policy by updating this page so please check back from time to time.
What data is covered by this policy?
This policy covers information about or linked to a natural person (personal information). It includes data we obtain from you, like your name, email address, phone number, IP address, or mobile device’s unique identifier, and may include some financial information. We may also obtain indirect data about you from other sources.
Why does Fegans collect personal information?
We aim to communicate meaningful information to our supporters by post, email and telephone. Our communications may include news about our progress and ways our supporters can help us to transform the lives of more families. Aside from that, we use personal information to keep Fegans running, better understand how our supporters use our service, customise their experiences (including the content, marketing materials, and advertisements they see), prevent abuse and improve Fegans. We will also process your data based on legitimate interests.
When does Fegans collect personal information?
We may collect personal information during your interaction with Fegans’ websites, our social media pages, our live events and when you correspond with us by telephone email or post.
Does Fegans share personal information with others?
We will not sell, distribute, or lease your personal information to third parties unless we have your permission, are legally permitted, or required by law to do so.
What are your personal information rights?
- Contact Fegans: If you have any questions or concerns about this policy or wish to exercise your rights, please contact us by email at firstname.lastname@example.org or post Fegans, 160 St James Road, Tunbridge Wells, TN1 2HE or by calling 01892 538288.
- Complaints:We endeavour to respond to you within 30 days from receipt of your correspondence related to privacy matters. However, you have the right to contact the data protection supervisory authority to lodge a complaint with the UK Information Commissioner’s Office online at https://ico.org.uk/concerns/handling/
- Access: You have the right to request us to provide your details of the personal information we hold about you.
- Correction: You have the right to ask us to correct our records if you believe they contain incorrect or incomplete information about you.
- Erasure: You have the right to erasure (deletion), without undue delay, of your personal information for which you later withdraw your consent to processing, or when it is no longer needed for the purpose it was originally collected.
- Processing Restrictions: You have the right to temporarily restrict our processing of your personal information if: you contest the accuracy of your personal information; you prefer we restrict its use rather than erase it; you need it to be preserved to establish, exercise, or defend a legal claim; whilst you are verifying whether we have overriding legitimate grounds to use it. You have the right to be informed before we lift the processing restriction.
- Data Portability:You have the right to ask us to provide you (in a structured, commonly used, and machine-readable format without hindrance) personal information about you that we have which you had provided to us. You may ask us to transmit it directly to another controller if it is technically feasible.
- Automated Individual Decision-making:Fegans does not currently employ automated processing / profiling that produce legal effects on individuals. You have the right to object to direct marketing profiling (See “Right to Object to Direct Marketing” below).
- Our Legitimate Interest to Send You Direct Marketing Communications by Post and Phone
- We believe that our supporters share our genuine interest of transforming the nation one child at a time through early intervention and preventative work provided by Fegans.
- We also believe that our supporters expect us to tell them about new opportunities to contribute to our unique and rewarding work.
- We depend our supporters’ generosity to continue our work and believe that this type of communication is a legitimate interest of ours that also respects our supporters’ rights and freedoms (see ‘Right to Object to Direct Marketing’).
- Right to Object to Direct Marketing:You always have the right to object to receiving direct marketing from us even if we believe that we have a legitimate interest to communicate with you in this way. You can contact us to request that we stop all direct marketing messages by calling 01892 538288 or emailing us at email@example.com.
- How to Stop Email Marketing: Simply click on the unsubscribe link within any email. Requests are usually processed immediately but please allow ten (10) business days for the removal request to be processed. Even after you unsubscribe from promotional email messages, you may still receive transactional (non-marketing) messages from us.
We are committed to ensuring that personal information is secure. We have put security measures in place to attempt to protect against the loss, misuse, and alteration of personal information under our control. For example, we use secure server software (SSL) to encrypt financial and personal information that we collect online. We do not store credit card details. Unfortunately, the transmission of data across the internet is not completely secure and whilst we do our best to try to protect the security of your information, we cannot ensure or guarantee that loss, misuse or alteration of data will not occur whilst data is being transferred. We also put administrative procedures in place to, for example, only allow authorised personnel to access systems containing personal information. If you have access to parts of our websites or use our services, you remain responsible for keeping your user ID and password confidential.
Data Retention, Storage & International Data Transfers
- Data Retention:We will keep personal information only for as long as we need it to maintain our relationship with you, provide you with the products, services or information you requested, to inform our research into the preferences of our supporters, to comply with the law, and to ensure we do not communicate with individuals that asked us not to. When we no longer need the information, we will dispose of it securely, using specialist companies to do this work for us if necessary.
- Storage & International Data Transfers:Personal information is stored by us on computers located in the UK. We may also store information in paper files. We may transfer personal information to reputable third party organisations situated inside or outside the European Economic Area. These organisations are required to safeguard personal information pursuant to their contractual obligations or participation in international data transfer mechanisms including the US-EU Privacy Shield framework.
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Do cookies ever expire or change?
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